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SHIPPING & RETURNS

SHIPPING POLICY

What are the delivery charges?
Delivery charge varies depending on the location .
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products. For Products listed Rs 40 charge for delivery per item is applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?
Generally shipment of the items within the time specified on Business days exclude public holidays and Sundays.Estimated delivery time depends on the destination to which you want the order shipped to and location of the seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Lifezen?
There are NO hidden charges when you make a purchase on our website. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

RETURN & EXCHANGE POLICY

Whether your location can be serviced or not depends on?
Legal restrictions, if any, in shipping particular products to your location also the availability of reliable courier partners in your location.

Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by the buyer.

What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", that means product is available.
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

As of now, Lifezen doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.

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CUSTOMER SERVICE

+91-80-41379505

info@lifezen.in

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