Terms & Conditions

This Website is an online service owned, operated and managed by Lifezen Healthcare Pvt Ltd (‘we’ or ‘us’). In using/accessing the website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website.

We will be making calls and sending SMS through a third-party platform to verify cash on delivery orders. We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at customercare@lifezen.in

DND- By registering your phone number on www.lifezen.in, you authorize us to override the National Do-Not-Disturb Registry (DND) i.e. - even if your registered phone number falls under DND list of National Consumer preference Registry (NCPR/NDNC), you voluntarily allow us the authority to call and send notifications/messages to your registered mobile number. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
Legalities
We are not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, we share no responsibility. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Limitation of Liability 
To the fullest extent permitted by applicable law, Lifezen Healthcare Pvt. Ltd. and its affiliates, including but not limited to its officers, directors, employees, agents, partners, licensors, and service providers, shall not be held liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with:
² The use or inability to use the website or its services;
² The performance or non-performance of the website;
² Any errors, omissions, interruptions, defects, delays in operation or transmission, or
system failures;

Unauthorized access to or alteration of your transmissions or data. This limitation of liability applies whether the alleged liability is based on contract, negligence, tort, strict liability, or any other basis, even if Lifezen has been advised of the possibility of such damage.

Furthermore, neither Lifezen nor any third parties involved in the creation, production, maintenance, or delivery of this website shall be responsible for any loss or damage, including any loss of data or damage to your device, arising in connection with your access to or use of the website.


Modification and Service Interruption
Lifezen Healthcare Pvt. Ltd. reserves the right, at its sole discretion, to modify, update, suspend, or remove any part of the website (www.lifezen.in) or its content at any time, for any reason, and without prior notice. While we strive to provide accurate and up-to-date information, we are under no obligation to update any content on the website.


We may also modify or discontinue, temporarily or permanently, any features or functionality of the website, including product offerings or pricing, without notice. Lifezen Healthcare Pvt. Ltd. shall not be held liable to you or to any third party for any such changes, interruptions, or discontinuation. We do not guarantee that the website will be available at all times. Scheduled maintenance, unexpected technical issues, or circumstances beyond our control (including but not limited to hardware or software failures or network outages) may result in temporary unavailability, delays, or errors in access or usage.

  • By using the website, you acknowledge and agree that:
  • Access to the website may be interrupted or unavailable from time to time;
  • We are not liable for any loss, damage, or inconvenience caused by such interruptions;
  • We are not obligated to maintain, support, or provide updates or corrections to the
    website or its content.

Indemnification
You agree to indemnify, defend, and hold harmless Lifezen Healthcare Pvt. Ltd., its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, demands, actions, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising out of or related to:
Your use or misuse of the website or its services;
Any violation of these Terms & Conditions;
Any violation of applicable laws, rules, or regulations;
The use of your account or access credentials by any other person, whether or not authorized by you.
This obligation will survive the termination of your use of the website and/or services.

Termination

We reserve the right to terminate or suspend your access to the Website and its services,
with or without notice, at our sole discretion, for any reason, including but not limited to a
breach of these Terms & Conditions.

  • Upon termination:
  • Your right to access or use the website and its services will immediately cease;
  • Any content or data associated with your account may be deleted at our discretion;
  • You will remain responsible for any obligations incurred prior to the termination.
  • If you wish to terminate your account voluntarily, you may simply discontinue use of
    the website.
  • All provisions of these Terms that by their nature should survive termination—including ownership rights, warranty disclaimers, indemnity, and limitations of liability—shall remain in effect.